Last Updated: July 30, 2021
Shyppo Shipping Inc. (collectively “Shyppo”, “we”, “us” “our”) values and cares about your privacy and takes it very seriously. We want you to understand how we collect, protect, and share your information.
This Privacy Policy describes how we collect, use, and disclose personal information from our users, prospective users, customers, and other visitors (collectively “you”, “your”, “user”, “Driver”, “Shypper”, “Recipient”) in connection to our Websites and applications (collectively “Website”, “Platform”, “Services”) and the circumstances in which we may share this information with a third party. Our main goal in collecting this information is to provide and improve our Services and to enable other users to enjoy the Services. This Privacy Policy will help you to understand how we process your personal information when you use our Platform or when you otherwise interact with us. It also describes the choices you have in terms of use, access, and correction of your personal information such as your name, address, phone number, and email address.
The Shyppo Platform matches Drivers with Shyppers. This policy specifically applies to:
Drivers: Any user (Individuals or businesses) that offer motor vehicles used to transport or deliver goods.
Shyppers: Any user (Individual or business) of the Services that is identified as the shipper, consignor, or that owns the goods being transported.
Recipient: Any user (Individual or business) of the Services that is identified as the shipper, consignee, or that owns the goods being transported.
User: Any person or business that signs up to potentially use our Platform
All those subject to this policy are referred to as a “user” in this policy.
By visiting this Website and/or using the Shyppo Services, you consent to the terms and conditions of this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY YOU SHOULD NOT USE OR ACCESS THIS WEBSITE AND SHOULD NAVIGATE AWAY FROM THE SHYPPO WEBSITE IMMEDIATELY. This Privacy Policy is incorporated into and subject to the terms of the Shyppo Terms and Conditions. Please also read our Terms and Conditions which set out the terms governing the Services. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.
We collect personal information from several different sources, including information you provide to us (such as during account creation), personal information automatically collected when you use our Services (such as trip and transaction information), and personal information from third parties (such as user ratings and security background checks).
1) Information provided by users. This includes:
User Profile: We collect data when you create or update a Shyppo Driver or Shypper account, which depending on the type of profile being created may include your name, address, email address, phone number, hashed password, profile picture, picture of the front of your driver’s license, banking details (so we can pay you as a Driver) including the account holders name, account number and routing number aka institution and branch numbers, If you are legally entitled to work in Canada, vehicle colour, vehicle type, vehicle license plate number, insurance policy number, insurance policy issuer, date of birth, credit card information, business name (optional if applicable), and biography / information about yourself (optional). Certain parts of your profile (like your name, profile photo, vehicle colour/type, and biography) are part of your public profile and will be publicly visible to others. The date and time as well as the IP address and device identifier of the device used to create the account are also collected. You may choose to login to an account via a third- party social media network, including Facebook ("social media"). If you do so, you authorize us to access certain social media account information consistent with your social media privacy settings, including your name.
Payment data: We collect your bank account details and/or credit card details, and transaction information in regards to a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.
Communications with Shyppo: When you communicate with Shyppo via phone, email, any social media platforms, or use the Services to communicate with Shyppo or any other users on the Platform, we collect the information users submit and choose to provide.
Photos: We collect photos and corresponding geotag locations (when available) of goods being delivered, deliveries (such as a box of goods on a front door step), and other matters directly related to the Services where users have uploaded such photos to the Shyppo Platform.
Social Media: When or if you engage with us through social media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the Platform.
Employment Opportunities: In regards to a job application or related inquiry, you may provide us with personal information including a resume, cover letter, CV, or similar employment-related materials. This information will be used for the purposes of responding to your application for current and future job opportunities.
Marketing and Other Communications: We may use your personal information to contact you to notify you occasionally about important changes or developments to the Shyppo Platform, products, direct marketing opportunities, Services or your account. We may contact you via telephone, SMS/MMS, the Platform, and email. It is always your choice whether to receive or to continue receiving marketing communications and updates from Shyppo. If you no longer wish to receive direct marketing communications, you can opt-out using the unsubscribe link in the marketing communication itself or by following other provided instructions. You cannot opt out of receiving notifications of important changes or developments (I.e. to this Privacy Policy or the Terms and Conditions) unless you discontinue use of the Shyppo Platform.
Driver and Shypper Reviews / Ratings: We may offer you the opportunity to submit a review and/or rating of Drivers and/or Shyppers on the Shyppo Platform. When your rating and/or review is published, the results may be made available to Drivers and/or Shyppers. You also consent to us using such reviews in any marketing or advertising materials.
2) Information when you use our Services. This includes:
Transaction information: We collect transaction information related to the use of our Services on our Platform, including the type of Services requested or provided, delivery information, order details, date and time the service was provided, amount charged, payment method, message details, distance traveled, and any other related transaction details.
Location data: When you use certain features of the Platform, we may collect information about your approximate location (e.g., city/town associated with your IP address).
Payment Transaction Information. Payment type used, date and time, payment amount, expiration date, CCV, IBAN information, your address and other related transaction details.
Device & Usage data: We collect data about how users interact with our Services such as your computer or mobile device used to access our Services, the manufacturer and model, browser type, IP address, operating systems and version number, software, access dates and times, cookie data, screen resolution, preferred languages, unique device identifiers, how long you spent on a page or screen, duration of access, device event information, referring or exit pages, crash data, advertising identifiers, serial numbers, device motion data, mobile network data, or general location information such as city, province, or geographic area. We may collect this information even if you haven’t created a Shyppo account or logged in. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see below.
Cookies: This Website uses cookies. A cookie is a piece of data tied to information about the user and stored on the user's computer. This Website uses both session cookies, which terminate when you close your browser, and persistent cookies, which remain on your computer until manually deleted. By setting a persistent cookie, we allow you not to have to log in with a password more than once, thereby saving time while accessing the Website. If you reject these cookies, you may still access and use the Website but your experience and/or access may be limited in some areas of the Website. Shyppo may use third-party advertising companies to serve ads on its behalf and to monitor certain pages of the Website for the purpose of reporting web traffic, statistics, advertisement “click-throughs”, and/or other activities on our Website. These third party service providers may employ cookies and action tags (also known as web beacons or single pixel gifs) to measure advertising usefulness. Any information that these third parties collect via cookies and action tags is entirely anonymous. As with most other websites, personal information may also be collected by Shyppo with respect to your system and your specific access to and use of the Website and Services. We may monitor your use of the Website and Services and may create records of your use of the Website and Services. Such information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, Platform type, date/time stamps, number of clicks, cookies, clear gifs, user profiles and log files detailing access dates and times, webpages visited and features used. A profile is stored information that Shyppo keeps on individual users that detail such users’ viewing preferences, Website activities and interactions and exchanges with Shyppo. We also use log files like most standard website servers.
We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
3) Information from third parties. This includes:
Background Information: For delivery Drivers, Shyppo may collect background check and identity verification information, to the extent permitted by applicable laws. This info may include (but is not limited to) driver abstracts, your credit rating, criminal records, and right to work. This information may be collected by an authorized vendor on behalf of Shyppo. We may use your information, including your full name and date of birth, to obtain such reports for regulatory, safety, fraud detection, and security purposes.
User feedback, such as ratings and reviews
Insurance, vehicle, or financial services providers for Drivers
Partner transportation companies (for delivery Drivers who use our Services through an account associated with such a company).
Users or other persons providing information regarding claims or disputes.
If you link, connect, or login to Shyppo with a third party service (i.e. Facebook), the third party service may send us information such as your profile information or friends list from and determined by that service.
Shyppo account owners who request services for or on behalf of other users, or who enable such users to request or receive Services through their accounts. This includes owners of businesses.
Business partners of Shyppo through which users create or access their Shyppo account, such as payment providers or social media services.
We may receive information about a commercial Driver or carrier from the regulatory bodies involved in the regulation of carriers.
Publicly available sources.
Marketing service providers.
We are not responsible for, nor do we have any control over how any third parties use, share, or disclose your personal information. This list is illustrative, not exhaustive; the Privacy Policy applies to all use of the Platform.
Shyppo collects and uses data to facilitate the convenient and dependable delivery of goods and products. This includes using this data to:
Create, update, administer, process and otherwise manage your account
Provide and operate the Services on the Platform and to enable you access and to use the Platform
Provide customer support and to respond to your inquiries
Process payments
Verify your identity is complete, valid, accurate, and up to date.
Enable communication between users (so you can talk to each other about shypments / deliveries you’ve been matched up to)
Prevent, find and resolve software or Platform issues
Offer safety and security measures aimed at protecting us and our users from theft, identity theft, fraud, unauthorized access to an account and other criminal activity and to protect our and our users’ rights, safety, security, and privacy.
Perform non-marketing communications to you such as (but not limited to) customer transaction notifications, site changes, and policy updates
Conduct checks against databases and information sources
Perform background and identity checks
Prevent, detect, and remediate violations of and to enforce our Terms and Conditions
Use for Analytical, testing, and research purposes to for the purpose of monitoring and improving our Services
Provide targeted messages, advertising, promotions and offers
Enable you to participate in a prize draw, competition, referral program, rating system, reward or loyalty program, promotional activities, events, complete a survey, or perform Platform testing
Maintain records for regulatory and/or compliance purposes
Investigate and resolve issues in connection with the service
Comply with legal proceedings and requirements
Assist you to resolve disputes
Consider your application for employment within Shyppo
Notify you of any changes to the Platform
Shyppo does not sell or rent any of your personal information to anyone or company for marketing (or any other purposes) unless you explicitly provide your consent. Some of Shyppo’s Services, features, and products require that we share data with others in order for the Platform to function in the way it was intended. The following describes some of the ways that your personal information may be disclosed in the normal operation of our business to provide our Services. We may also disclose your personal information as described elsewhere in this Privacy Policy or as explained to you at the time of collection.
User Content, Profile, & Job Listings: As previously mentioned, certain parts of your profile (like your name, profile photo, vehicle colour/type, and biography) are part of your public profile and will be publicly visible to others. Any jobs listings you post (Driver and Shypper side), corresponding job listing details (i.e. pick up and delivery addresses, delivery instructions, etc.), user ratings/reviews, or any other information you input onto the Platform as part of the Services offered may be publically available for all users of the Website to view.
Other Users: If you connect and hire or get hired by another user of the Platform, some of your personal information (such as your name, email address, telephone #, pick up and drop off locations, profile picture, rating, biography (if originally shared by the user), license plate # (Drivers only), and vehicle description (Drivers only) will be shared with the hiring or hired user solely for the purpose of enabling the Services intended by the Website to be performed. Drivers and Shyppers need to communicate with each other once hired in an effort to facilitate the pick-up and delivery process.
Third Parties: We may be required to provide your personal information to any vendors or businesses that that Shyppers have placed orders with and Drivers or couriers to allow for the order transaction to take place and be delivered. By submitting your personal information, you agree to these transactions, processes, and storage of your information. We take all reasonable steps to ensure that your personal information is treated safely and that it is in line with this Privacy Policy.
Internal Service Providers: Third parties that we may share your information with provide us with content, functionality, services or products (such as hosting and storing our Website, Google maps, marketing, identity verification, fraud and safety protection, insurance, etc.) and perform various activities such as processing credit card payments and payment transfers to your bank account. By using the Platform, you agree to the sharing, transacting, processing, and storage of your information.
External Service Providers: There may be separate services offered by third parties (i.e. cargo insurance issuers) that we refer to as third party external service providers that may be complementary to your use of the service. If you choose to use these external services, share your information to the external service providers, and/or allow them permission to collect information about you, then their use of your information is administrated by their Privacy Policy. To prevent our disclosure of your personal information to an external service provider, you can decline such consent or simply not use their services. We do not disclose your personal information, to external service providers unless you provide your consent. We do not control the privacy practices of these third parties, so therefore you should evaluate their practices before deciding to use their services.
Social Media Services: If you chose to login or connect to the Platform via any third party social media networks (such as Facebook, LinkedIn, Twitter, etc.) or partake in any activities (i.e. “likes”, “shares”, “conversations”, “retweets”, etc.) on any Shyppo pages on these social media networks using your account with a third party social media network, we may disclose to the third party social media network your personal information required to enable the connection or login, or that you authorized us to share. Our pages on these sites are publically visible, so please be aware that our privacy settings may differ from your own privacy settings and therefore anything you do or say may be visible to anyone using their networks. We do not control the privacy practices of these third parties’ social media networks, so therefore you should evaluate their practices before deciding to use their services.
Consent: We may disclose a user’s information other than as described in this Privacy Policy if we notify the user and they consent to the disclosure.
Business transfers: If our business is sold to, purchases, merges, enters into bankruptcy, dissolves, or enters into a joint venture with another business, some or all of our business or assets, including your personal information may be sold, transferred or shared in connection with said business transaction (or potential business transaction).
Legal requests: We may share your information if we are under a duty (and/or where we believe we are under a duty) to disclose or share your personal information in order to comply with any applicable legal reasons, including meeting federal, provincial, local, or regulatory requirements or as part of a judicial process or to prevent, detect, address, and investigate fraud or other illegal activity, security, or technical issues, or to prevent harm or injury to you, the public, ourselves or our staff, other third parties, or if we need to defend our legal rights or property, the property of other users, or to enforce our contracts including our Terms and Conditions. We will share such information to the extent to which we are required or permitted to do so by applicable law or where we consider such disclosure is reasonably necessary to comply with our legal obligations or legal process, to respond to claims declared against us, and for the safety and security purposes described above.
Our Platform may contain links to external websites that are not owned or controlled by Shyppo. They may be found in a user’s item description, item delivery notes, profile biography, or elsewhere on the Platform. Shyppo is not responsible, nor will we be held liable for the content or activities of any linked or external websites. They do not fall under this Privacy Policy so please use caution when you leave our site and read the Privacy Policy of any and all external websites that you visit.
You can unsubscribe from promotional and marketing related emails by clicking the “Unsubscribe” button at the bottom of any email. You may continue to receive non-promotional / non-marketing emails such as administrative and transactional emails about your use of the Services and about your account. If you receive promotional or marketing text messages from us, you can unsubscribe by replying STOP to our promotional or marketing message.
The security of your personal information is very important to us. We maintain administrative, physical, and technological measures in an effort to protect your personal information from unauthorized access, loss, destruction, alteration, use or disclosure. However, as effective as these measures are, no security measures are 100% secure. This is the nature of electronic storage and information transmission over the internet. We cannot guarantee the absolute security of any information you provide to us and cannot guarantee the security of our Services provided. Therefore, any information you provide to us is at your own risk. Shyppo is not responsible for any unauthorized access or misuse of your personal information. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly and the actual information provided to them will be limited to which is absolutely necessary to perform those duties. The same limitations are enacted upon our third party service providers.
Shyppo retains your personal information for as long as it is necessary for the purposes described above. You may review, correct, and delete certain information about you by logging in to the Platform and navigating to your “My Profile” page. You are expected, in a timely manner, to update your account information if it changes or is inaccurate. Users may also request to have access to their accounts or have their accounts deleted at any time by emailing their request to support@shyppo.com. We may be required to deny certain information and/or retain your personal information even after the user requested it be deleted, due to legal reasons, regulatory reasons, or for the purposes of security, safety, and fraud prevention reasons, or because of issues relating to a user’s account (i.e. unresolved claim or dispute), enforce our Terms and Conditions, or for other reasons stated in this Privacy Policy. When no longer required, your personal information will be destroyed or anonymized for the purposes set out above.
We reserve the right to change this Privacy Policy at any time. If we make any changes they will be reflected on our Website and other places we consider appropriate. Any changes will be effective immediately upon the posting of the revised Privacy Policy and the date of the posting will be indicated at the top of this page. Please review this page for the latest information on our privacy practices. We encourage you to review our Privacy Policy frequently to ensure you understand how the information you provide will be used. Any changes to this Privacy Policy will apply to any personal information that we hold prior to the most recent updated date of the revised Privacy Policy and any personal information that we collect on or after the updated date. Your continued use of the Platform after any change(s) to our Privacy Policy will constitute your acceptance of the revised terms of this Privacy Policy. If you don’t agree to these changes, you can contact us to close your account.
Shyppo welcomes your questions, comments, suggestions, and concerns regarding our Privacy Policy. If you would like to contact us regarding this Privacy Policy, please email us at privacy@shyppo.com.